IL utilities agree to voluntary extended moratorium on disconnections

Regional News

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CHICAGO (WTWO/WAWV) — The Illinois Commerce Commission Wednesday announced that several of the state’s regulated electric, natural gas, water and sewer utilities have voluntarily agreed to extend the moratorium on disconnections for residential customers.  

Ameren Illinois and ComEd agreed to extend the moratorium through Sept. 10 while Nicor Gas, Northshore/Peoples Gas, Illinois American Water, Aqua Illinois and Utility Services of Illinois extended their moratoriums until Sept. 30.

Consumer Gas and Liberty Utilities had previously agreed to not disconnect customers until 6 months after the stipulated moratorium period expired, which occurred on June 26, taking them well past September.  

 “Given the rise in positive COVID-19 cases in communities across Illinois, and the prerequisite for residents to stay connected to school, work and family during a pandemic, I am pleased that several of the state’s larger regulated utilities have once again agreed to extend the moratorium on disconnections for residential customers,” Chairman Carrie K. Zalewski, said. “I also encourage residents struggling to pay their bills to call their utility providers to set up a deferred payment plan so that they do not lose service when the moratorium is lifted.”     

The Commission in June approved the landmark COVID-19 utility relief stipulated agreements, which were the result of negotiations between 13 utility companies, consumer advocacy groups and related parties. 

In addition to the moratorium on disconnection and late payment fees, the stipulated agreements provided historic consumer protections involving utility credit and collection practices, deferred payment agreements and temporary waivers of reconnection fees and new deposit requirements. 

“The ICC is continuing to monitor the situation and is working to help residents impacted by COVID-19 from losing access to life-saving utility services,” ICC Executive Director Christy George added. 

To learn more about the Commission’s response to COVID-19, visit

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