INDIANAPOLIS– The Indiana Bureau of Motor Vehicles announced on Monday that they will begin allowing walk-in customers next week.
Throughout the pandemic, local branches were only allowing limited appointments.
Indiana resident Greg Smith said those restrictions have made it difficult for him to take care of business.
“I’m actually from Indianapolis. I’ve been trying for two weeks to schedule an appointment to get title transfers and handicap placards,’ Smith said. “I certainly understand them wanting to protect their employees. But I do look forward to being able to talk to people face-to-face because it will make life a lot easier.”
Beginning June 15, branches will return to a five day schedule from Tuesday-Saturday
“For us, it was about, ‘how can we get back to doing business the way that we used to do things,’ which was allowing folks to come and visit us when they need to,” BMV COO Kevin Garvey said. COO.
Visitors heading to the BMV next week will notice some changes. Garvey said the most noticeable change will be the social distancing guidelines.
BMV employees will use every other station and will sit behind plexiglass with face masks on. The lobby will also have limited seating.
Once a facility reaches capacity, customers will be required to wait outside, standing 6 feet apart.
“You know, it’s really important for us to make sure we’re considering the safety of those folks coming in, but also our employees that are working in the building,” Garvey said.
According to the BMV, safety and efficiency are top priority.
“We know many Hoosiers need to visit a branch in the next few weeks. Folks will check in with our staff prior to entry to a branch and we will work to process transactions as quickly as possible without compromising service or safety,” BMV Commissioner Peter Lacy said.
Some residents preferred using the self kiosks inside the branch.
“I purposely came today so I didn’t have to wait in a long line because I was sure they were going to be flooded when they started letting everybody in,” Alyssa Hiatt said.
Branch hours and schedules may vary based on the location. Visit https://www.in.gov/bmv/2415.htm for more details.