Healthcare.gov Glitches Fixed?

Healthcare.gov Glitches Fixed?

Officials estimate that healthcare.Gov can now handle as many as 50,000 users at a time.
Jeff Dykes is looking for affordable health insurance.

That's because in 2014 his already costly premium will jump to nearly $8,000 a year.

"I'm eating peanut butter and jelly two and three times a week for dinner, me and my wife both, because i can't afford to go to the grocery store and buy food because I'm putting out so much in insurance," Dykes said. 

He found what he was searching for in the new health insurance marketplace, but issues with healthcare.gov made it impossible for him to enroll.

"I gave her my necessary information; name, phone number, social security, all that and she said it is showing you are are in the system but the system is down. It's still not programmed right," Dykes said. 

That all changed last week.

In less than an hour he created an account, applied for coverage, and selected a plan.

All with the help of a local insurance agent.

Enrollment made easier because of recent repairs to the site after its less than impressive roll-out 
 
"I would say more sophisticated, has a lot more features a lot more options. But it requires more information now too," Brad Price, an insurance agent with Valley Group Insurance-Investments said.

Officials estimate that healthcare.Gov can now handle as many as 50-thousand users at a time. But experts say even with the improvements there's still room for error.  

"No software is going to be 100% bug free, that's just about impossible to guarantee. There may be a few glitches here and there, but the kind of problems that were there in October, they've solved most of these  issues now,"Sriram Mohan, PhD, a software engineering professor at Rose Hulman Institute of Technology said.
 
Issues that are all too familiar for websites dealing with heavy traffic and big data.

"People think if Facebook can do it or Twitter can do it, why not heathcare.gov? Facebook did not exist like this from day one. Twitter popularized the term fail whale," Mohan said. 

Growing pains healthcare.Gov is now dealing with. 

"It's surprising how quickly he went through it and got me signed up, compared to what they told me on the telephone the other day," Dykes said.  
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