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Fixing Recalled Vehicles

Months after that massive GM recall the phone at York Chevrolet in Brazil is still ringing off the hook.
Months after that massive GM recall the phone at York Chevrolet in Brazil is still ringing off the hook.

"Everyone thinks they have a recall but right now everyone does not have a recall," Gale Guinn, service manager at York Chevrolet said.

Close to 29-million cars world-wide have been recalled this year alone.

Including Lori Johnson's Chevy Traverse.
 
"I had a recall that came through the mail, so I came in and checked it out and they set me an appointment and I'm here for an appointment," Johnson said.  

An appointment to fix a faulty connection under the front seat that could stop her SUV's airbags from deploying in an accident.

"They were willing to get me in the next day, I just couldn't personally come in when they needed me to come in," Johnson said.

But not all fixes happen that fast some customers have waited months to get a faulty ignition switch replaced.

"I think it was three months from the original first order before we started to see parts and now we're starting to see parts almost daily," Guinn said. 

That's a relief for customers concerned about their safety.

"People are just really happy to get it done and have it out of sight," Guinn said. 

Out of sight and for one customer, now out of mind.

"Somebody made a mistake and their fixing it so I'm happy with that," Johnson said.
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